Privacy Policy

Effective date: September 1, 2026

Zel Law (“Zel Law,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect through our website at zellaw.ca (the “Site”), how we use and protect it, and the choices available to you. It is intended to comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.

Scope. This policy applies to personal information collected through the Site. It does not govern information you provide to us in the course of a solicitor-client relationship, which is protected separately by solicitor-client privilege and by our professional obligations as a law firm.

Information we collect

Information you provide to us. When you contact us through a form on the Site, request a consultation, or otherwise reach out, we collect the information you choose to give us. This typically includes your name, email address, telephone number, and any details you include in your message.

Information collected automatically. When you visit the Site, certain information is collected automatically through cookies and similar technologies, including your IP address, browser type, device information, the pages you view, and how you arrived at the Site. We use this information to understand how the Site is used and to improve it.

How we use your information

We use the personal information we collect to:

  • respond to your enquiry and provide the information or consultation you request;
  • communicate with you about your enquiry or matter;
  • operate, maintain, and improve the Site;
  • understand website traffic and usage through analytics; and
  • meet our legal, regulatory, and professional obligations.

We do not sell your personal information, and we do not use it for purposes unrelated to those described here without your consent.

Consent

By submitting your information through the Site, you consent to our collection, use, and disclosure of that information as described in this policy. You may withdraw your consent at any time, subject to legal and contractual restrictions and reasonable notice, by contacting us using the details below. Withdrawing consent may affect our ability to respond to your enquiry.

Cookies and analytics

The Site uses cookies and analytics tools, including Google Analytics, to understand how visitors use the Site. These tools may collect information such as your IP address, the pages you visit, and the time you spend on the Site. This information is used in aggregate to help us improve the Site and is subject to Google’s own privacy practices. You can set your browser to refuse cookies or to alert you when cookies are being sent, although some parts of the Site may not function properly as a result.

Disclosure to third parties

We may share your personal information with:

  • Service providers who help us operate the Site and communicate with you — for example, our website hosting provider, our contact-form and email providers, and our analytics provider — who are authorized to use it only as necessary to provide those services; and
  • Legal and regulatory authorities, where we are required or permitted by law to disclose information, or where necessary to establish, exercise, or defend our legal rights.

Where our service providers store or process information outside Canada, that information may be subject to the laws of the jurisdiction in which it is held, including lawful access by courts, law enforcement, and regulatory authorities in that jurisdiction.

How we protect your information

We use reasonable physical, technical, and administrative safeguards to protect personal information against loss, theft, and unauthorized access, disclosure, or use. No method of transmission over the internet is completely secure, so while we work to protect your information, we cannot guarantee absolute security.

Please do not send confidential information

Please do not send us confidential or time-sensitive information through the Site’s contact form or by unencrypted email until we have agreed in writing to act for you. Information you send before a solicitor-client relationship is established may not be protected by solicitor-client privilege, and unsolicited information does not create a solicitor-client relationship. See our Legal Disclaimer for more.

How long we keep your information

We retain personal information only as long as necessary to fulfil the purposes for which it was collected, to meet our legal and professional obligations, and to resolve disputes. When it is no longer needed, we take reasonable steps to securely destroy or anonymize it.

Your rights

Under PIPEDA, you have the right to:

  • access the personal information we hold about you;
  • ask us to correct information that is inaccurate or incomplete;
  • withdraw your consent to our use of your information, subject to legal and contractual limits; and
  • ask questions or raise concerns about how we handle your information.

To exercise any of these rights, contact us using the details below. We will respond within the timeframes required by applicable law.

Links to other websites

The Site may contain links to third-party websites, including past media appearances and external resources. We are not responsible for the privacy practices or content of those sites, and we encourage you to review their privacy policies.

Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be posted on this page with its effective date. Changes take effect when posted.

Contact us

If you have questions about this Privacy Policy or how we handle your personal information, or if you wish to make a request or complaint, please contact:

Zel Law
180 John Street, Toronto, Ontario M5T 1X5
Phone: 647-806-6884
Email: admin@zellaw.ca

If you are not satisfied with our response, you have the right to contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca.